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- Skin Analyser is a device to analyse the skin types and condition, and offer product recommendation
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- Using augmented reality technology, ColourMe provides virtual makeup and hair colouring trial in Watsons apps
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- Via Go-In-Store service, customers who browse online can speak to an instore beauty or health advisors on video to get consultation
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- WatsonsGo allows customers to buy in store via payment on mobile app
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- A.S. Watson teams up with Grab to help customers get what they need online and have them delivered to their doorsteps in under 2 hours
“Forget physical versus online. It’s not either or; O+O is the new standard for retail.” Speaking at the industry event Beauty Tech Live, Malina Ngai, Group COO of A.S. Watson Group & CEO of A.S. Watson (Asia & Europe), explained how O+O (Offline plus Online) becomes the new standard for retail and shapes the future.
