A.S. Watson sets O+O (Offline Plus Online) as the new standard for retail. The O+O retail strategy is an ecosystem that is powered by technology, big data and artificial intelligence. It creates an integrated offline and online experience to better serve customers’ needs through digital transformation, that enables them to shop across any channel, anytime, anywhere.
Click here to learn more about ASW’s O+O Strategy.
Drogas Latvia has been spreading the message that ‘Recycling is Natural!’, setting up plastic drop-off points in stores and working with brands to offer vouchers to customers who bring in their used packaging. Drogas is also promoting refillable aluminum shampoo bottles as part of the Good Refill system being rolled out by P&G.
The Perfume Shop has extended its perfume bottle recycling service. As well as offering customers special discount on the day they bring in a used bottle, to mark Earth Day, The Perfume Shop offered voucher, and pledged to donate the cost of planting a tree to a charity.
Drogas Latvia and Lithuania have always taken pride in their employees, who are already everyday heroes supporting each other and especially customers at our stores. In April, #DrogasHero programme was launched to encourage internal appreciation of super colleagues, honouring their work, talent and values. Almost 100 nominations with heartwarming stories were received, among which 11 finalists were selected for ultimate voting on the employee Facebook group. With a high engagement rate, the voting drove team spirits to new heights. To keep the positive energies, all 11 finalists were rewarded each with special titles. Everyone is a winner!
“Forget physical versus online. It’s not either or; O+O is the new standard for retail.” Speaking at the industry event Beauty Tech Live, Malina Ngai, Group COO of A.S. Watson Group & CEO of A.S. Watson (Asia & Europe), explained how O+O (Offline plus Online) becomes the new standard for retail and shapes the future.
During the festive season, Watsons Ukraine delivered a little magic to those most in need, bringing gifts to children in orphanages and to elderly people in care homes and hospitals.
ICI PARISI XL marked World Cancer Day with a range of activities, including free beauty sessions and virtual beauty workshops for cancer patients in collaboration with Think Pink and Look Good Feel Better, to give participants a happy feeling in time of sickness.
Superdrug supports the UK’s mass COVID-19 vaccination programme, with seven of its pharmacies administering around 1,000 vaccines per week, to patients selected by the National Health Service.
ICI PARIS XL held its annual Bring Your Bottle Back campaign, providing great offer to customers who return empty packaging, and passing on all returned products for recycling.
The Perfume Shop held the second full company virtual event, with the A.S. Watson theme “Love2”. A virtual raffle was held with our colleagues, which has helped to raise over £1k for Operation Smile UK.
