During the Covid-19 epidemic, many are doing their part, complying with isolation guidelines to keep the public safe despite suffering quietly from the stress brought about by quarantine. Watsons Taiwan staff cheered them on by organising a thank-you activity amongst the retail store employees. They were encouraged to use photos or videos to show their appreciation and gratitude towards anyone of their choosing. The interaction helps bring a little joy to citizens in quarantine and help them stay connected despite the physical distance.
To protect health workers at the frontline and provide the safer working environment, Watsons Taiwan collaborates with the supplier to donate 10 TranQube mobile cubical cabins, each worths over HK$100,000, to 8 hospitals across Taiwan. The cabins can provide a protective shield for the medics and ensure their safety when they conduct the COVID-19 tests.
Watsons Taiwan teams up with NIVEA to offer skincare to frontline healthcare workers .
Watsons Taiwan works closely with its suppliers to ensure steady product supply, and better reallocate the manpower and opening hours during this challenging time. It also strengthens eCommerce presence to address the increased online demand on health supplies.
The Watsons Get Active Festival was back this year, bigger and better than ever. Watsons Malaysia invited more than 8,000 customers to enjoy the newly introduced Strong by Zumba, a high-intensity workout using the tempo of the music to push participants through burpees, push-ups and other strengthening moves. Meanwhile, in Taiwan, 2,000 members participated the Get Active Zumba party with the theme of world travel to show their passion for a healthy life.
This is the second year Watsons Taiwan collaborated with Operation Smile to help children with cleft lip and palate. The team designed a limited “Give a Smile” mini handkerchief for charity sale. For each set of mini-hankie sold, Watsons Taiwan donated NT$10 to Operation Smile, raising a fund of NT$200,000.
Staff at Watsons Taiwan got to vote for their favourite stress-relieving activity. By popular vote, salad jar making and Watson store LEGO assembly were selected. What’s more, family of staff members also joined in on the fun!
Watsons One Pass© is launched to allow loyalty members to enjoy member benefits when they shop overseas in Watsons
Quality customers services is one of the most important drivers of reputation in the retail industry. ASW always strives to put a smile on customers’ faces by providing excellent service that always meets or exceeds customer expectations. Doris Lee, the store manager of Watsons Taiwan, was honoured the Outstanding Store Manager Award from 210 competitors in the Chain Store Oscar Award held by Taiwanese Chain Stores and Franchise Association (TCFA). Her exemplary performance and positive attitude at work earned her the top accolade.