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A.S. Watson Group - World’s largest international health & beauty retailer, leader in O+O retailing
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Our Responsibilities
Our Customers

As a global retailer serving billions of customers each day, we feel a strong sense of responsibility to our customers and our supplier partners. As a leader in the sector, we have a duty to raise expectations of corporate behaviour across the industry, and strive to set the bar ever higher for safe, fair, ethical and responsible business practices.

With the interests of our customers at the heart of everything we do, we believe that responsible corporate citizenship is not just an obligation, it’s an opportunity to bring MORE to people’s lives. Our long-standing commitment to doing the right thing is what has helped A.S. Watson’s retailers become the most-loved brands in the world.

Since 2008, A.S. Watson has been a member of the Business Social Compliance Initiative, to ensure ethical business standards are in place with all of the suppliers we work with. We are also members of the Mekong Club, which works to prevent modern slavery within business operations.

Our Products, Our Responsibility

When we put our name to products in the extensive Own Brand range, we want people to know that our name stands for quality, value and safety. To qualify for inclusion in the range, all Own Brand products have to pass through our stringent quality-assurance processes, checked by our own laboratories as well as external experts.

Responsible Partnerships

We have built up strong relationships with brands all over the world, and we ensure that our partners adhere to the high standards of fair and ethical behaviour that we set for ourselves. The scale of our business means we’re in a position to influence and lead global best practice – delivering outstanding products in a socially and environmentally responsible way.

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Smile Everyday

Wednesday September 30th, 2020Posted in A.S. Watson Group • Asia • Europe • Our Customers

Enhancing Customer Experience with AI

Wednesday July 1st, 2020Posted in Asia • Turkey • Our Customers • Watsons
Surgical Mask Reservation Goes Online

Surgical Mask Reservation Goes Online

Sunday March 15th, 2020Posted in Asia • Hong Kong • Our Customers • Watsons
Free Wine Delivery

Free Wine Delivery

Sunday March 15th, 2020Posted in Asia • Hong Kong • Our Customers • Watson's Wine
Serve Customers with Passion

Serve Customers with Passion

Sunday March 15th, 2020Posted in Asia • Hong Kong • Our Customers • PARKnSHOP
Free Delivery Service

Free Delivery Service

Sunday March 15th, 2020Posted in Europe • Russia • Our Customers • Watsons
Break the Myths of Hand Washing

Break the Myths of Hand Washing

Sunday March 15th, 2020Posted in Asia • Philippines • Our Customers • Watsons
Do You Wear Mask Properly?

Do You Wear Mask Properly?

Sunday March 15th, 2020Posted in Asia • Thailand • Our Customers • Watsons
We've Got Your Back

We’ve Got Your Back

Sunday March 15th, 2020Posted in Belgium • Europe • Luxembourg • Netherlands • ICI PARIS XL • Our Customers
Keep Stores Open for Everyone

Keep Stores Open for Everyone

Sunday March 15th, 2020Posted in Europe • Netherlands • Our Customers • Trekpleister
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