Our Responsibilities
Marketplace stories

We operate in a way that safeguards against unfair business practices, also setting out clearly the same ethical expectations with our business partners. Taking the interests of our customers to heart, we are devoted to delivering services and products of best quality, value and safety through stringent quality-assurance processes and professional staff training. We collect customer feedback through various communication channels in order to bring more satisfaction to the lives of our customers. A.S. Watson Group is dedicated to promote good social compliance practices at its vendors and suppliers worldwide. Joining as a member of the Business Social Compliance Initiative (BSCI) in 2008, the Group Integrated the latest BSCI Code of Conduct into local trading contracts and conduct regular compliance assessments to ensure ethical business standards are in place. Since 2016, we are also a member of the Mekong Club, an organisation that helps its member companies develop and implement toolkits to avoid modern slavery within business operations.