Watsons, the leading health and beauty brand in Asia and Eastern Europe, opens its first flagship store in Ho Chi Minh City, Vietnam.
Quality customers services is one of the most important drivers of reputation in the retail industry. ASW always strives to put a smile on customers’ faces by providing excellent service that always meets or exceeds customer expectations. Doris Lee, the store manager of Watsons Taiwan, was honoured the Outstanding Store Manager Award from 210 competitors in the Chain Store Oscar Award held by Taiwanese Chain Stores and Franchise Association (TCFA). Her exemplary performance and positive attitude at work earned her the top accolade.
As the world’s largest international health and beauty retailer, A.S. Watson Group has strived to be ahead of the market when it comes to service and experience, both in store and online. Alongside the launch of “Watsons Pay” in Taiwan and “Watsons Mini Store” in China, the Group has also announced a partnership with Meitu, the image editing software company. These launches are a testament to the business’ commitment to innovating in the eCommerce and social eCommerce area as well as enhancing the online and offline customer experience and connectivity.
A New Business Model that Seamlessly Integrates Social media and Retail is Built to Enhance Online and Offline Interaction with Customers
The second part of this year’s WATS Day (Watsons Appreciation Towards Staff Day) took place in a different venue where the Distribution Centre (DC) team of Watsons Singapore enjoyed a wonderful day of bliss and fun. Their jam-packed afternoon started with a sumptuous buffet lunch, followed by on-site massages and health checks to allow staff unwound from work.
In an effort to raise awareness of the importance of recycling, Watsons Malaysia created mini notebooks for every headquarters staff out of waste paper generated in the office. While paper use is sometimes unavoidable in the office, employees are encouraged to think twice before they print and do their best in recycling.
Watsons Taiwan co-launched the “Like a Girl” campaign with P&G to raise awareness of gender equality, encouraging teenage girl in Taiwan to break gender stereotypes and daring them to be who they want to be. During the campaign, for every Whisper product sold, Watsons and Whisper donated NT$1 to underprivileged girls football teams. Managing Director of Watsons Taiwan also shared her experience as a business veteran on how to build self-confidence.
Watsons Turkey is breathing new life into its old uniform by recycling, with 40% reduction of greenhouse gas emission.
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