Founded in 1975, FORTRESS is a member of A.S. Watson Group. Today, FORTRESS has grown to over 70 retail outlets and employs over 1,000 staff. Over the past four decades, FORTRESS has earned the loyalty of Hong Kong consumers and received numerous customer service awards, which further establish its reputable brand image.
As a market leader, FORTRESS has always introduced innovative and exciting new shopping experiences to customers. FORTRESS is committed to developing an O+O retailing model by implementing a seamless online and offline shopping experience. Through the entire pre-sales to after-sales service shopping journey, FORTRESS understands the needs of our customers and strive to provide them with comprehensive new technology solutions to take care of all their smart living needs.
To tie in with customers’ needs to pursue quality living, FORTRESS has launched new concepts and product experience zones in recent years, including TechLife concept store featuring smart and innovative products sourced from Hong Kong and all over the world; Premium Living Zone showcasing a wide range of modern home appliances; GameZ, an experience zone for various gaming products; Home Auto, featuring different smart home products and solutions; Beauty Lab, displaying advanced electronic beauty products; and 3HK@FORTRESS Shop-in-Shop, a designated area to provide all-round service for mobile communication.
In addition, FORTRESS has established Pro-Team to offer professional after-sales service. With our ‘One-to-One Personal Consultations’ and ‘Experience Workshops’, customers can learn more about the function and application of various products.FORTRESS dares to move with the times with constantly improving services that help customers to live better, smarter and happier lives with new technology.
Visit our customer site: FORTRESS Hong Kong