Own Brand Quality Assurance

Your Safety is Our Highest Priority

A.S. Watson Group is committed to ensuring that our Own Brand health and beauty products provide outstanding quality and effectiveness. These products our customers depend on, day in and day out, are safe and reliable and are created with customer care and satisfaction at our heart. We offer the best, and our customers can trust us to deliver it.

The Highest Standards, Every Step of the Way

We do not take that trust lightly, which is why we have established a stringent system for ensuring product safety and quality. It extends from product creation to the moment our customers select an item from our shelves.

1. Supplier Selection

All manufacturers involved in making Own Brand products are checked by A.S. Watson Group’s own Quality Assurance team and also external auditing agencies, to ensure they comply with the strict levels of safety and quality we demand.

2. New Product Research & Development

Every newly formulated product is assessed by an independent European-based toxicologist, who checks that it complies with the strictest requirements of each market in which that product will be sold. You can be sure that any claims made on product packing have been proven.

3. Manufacturing

When production is under way, we perform additional tests to ensure that we are consistently providing you with the finest quality and product safety in all Own Brand products. These checks take place in our state-of-the-art laboratories with international ISO17025 quality accreditation and in external laboratory testing.

4. Post-Market Surveillance

We listen to our customers as their feedback is incredibly important to us. We want to know what they think, so we constantly monitor online customer comments on Own Brand products, and invite them to let us know how they are getting on with the products. For on-shelves beauty products we also have regular re-tests performed in our ISO17025 certified internal laboratory to ensure products are kept up to the required specifications.