Fight COVID-19 Response Update

COVID-19 is creating a widespread impact around the world in an unprecedented manner. A.S. Watson Group and our business operations are closely responding to the development in each of the communities where we serve.

Global and local responses with timely actions are important to ensure the safety and well-being of our people, provide our customers with the much-needed health and personal hygiene supplies, as well as care for the needy in our community.

ASW proudly serves all walks of lives for over 180 years, and we will always be here for our people and customers. Together, we will get through this challenging time in history.

450,000 Masks for Elderly and School Students in Need
A.S. Watson Group and Watsons Hong Kong donates a total of 450,000 pieces of surgical mask to elders and school students in need.
We distribute 150,000 pieces of surgical mask to vulnerable elders in 10 districts through our social networks with Hong Kong YWCA, YMMSS, St. James’ Settlement and Hong Kong Christian Service to save them queuing for hours for the masks amid the pandemic.
The Group also extends the masks donation to more beneficiaries by donating 300,000 pieces of kids masks to the primary school students in need to get them prepared for school resumption after suspension over 4 months. In view of the shortage of kids face masks in Hong Kong, we has been working tirelessly to source face masks from all over the world in order to help the underprivileged students and their families with the face masks they need most now. Volunteer team also help repack the masks in small bags for easier distribution.
Superdrug Nurses Join NHS As Volunteers
Superdrug nurses volunteer at the NHS to help the vulnerable amid the coronavirus crisis. Superdrug deploys 102 professional nurses to directly support the NHS in the fight against Coronavirus, while their salaries will continue to be fully paid by Superdrug – read more.
Cheer-up Hubei
Watsons China shows love and care to Hubei Province, China, by donating hygienic supplies with value over RMB 2 million to medical institutes and frontline healthcare workers, to help fight against the COVID-19 pandemic.
Appreciating Frontline Health Workers
The Perfume shop spreads love and care to the dedicated teams on the frontline by packing and sending thousands of hand washes, creams and Easter treats to the new hospital, The Nightingale hospital at London’s Excel Centre as a gesture of appreciation
Extra Measures to Protect Employees

Watsons Hong Kong takes timely actions to ensure the safety and well-being of our employees, from providing protective gears, installing ventilation fan in warehouse to thorough cleaning in back office.

All work surfaces of the office have been applied with latest sanitising technology of HGT nano silver photocatalyst antibacterial coating.

Serve Customers with Passion
A PARKnSHOP store manager’s hard work to sanitise the shopping trolleys and baskets was captured on social media. His dedication to serve receives overwhelming support online
Surgical Mask Reservation Goes Online
Surgical mask is a necessity for citizens in Hong Kong, which is under extremely limited supply. Watsons Hong Kong therefore builds and rolls out a new online registration system for surgical mask reservation in a week, attracted 1.5 million people to reserve, while customers can pick-up the masks later to avoid queuing overnight which may increase health risk. The efficient arrangement has earned trust and positive response from customers read more.
Protect Frontline Medics with COVID-19 Testing Cabins
To protect health workers at the frontline and provide the safer working environment, Watsons Taiwan collaborates with the supplier to donate 10 mobile isolation cabins, which worth over 1 million Hong Kong dollars in total, to 8 hospitals across Taiwan. The cabins can provide a protective shield for the medics and ensure their safety when they conduct the COVID-19 tests.
Support UK Government’s convalescent plasma programme
Superdrug sends 21 professional nurses to support NHS Blood and Transplant to fight against COVID-19. They will help to deliver a major new programme to help collect convalescent plasma from people who have recovered from COVID-19 to support a national clinical trial.
Donate Skincare to Italy Healthcare workers
In partnership with Operation Smile Italia Onlus Foundation, Marionnaud Italia donates a batch of Own Brand skincare and bodycare products to healthcare workers of the San Paolo Hospital in Milan, as a gesture to appreciate their dedication and courage in this COVID-19 battle.