Fight COVID-19 Response Update

COVID-19 is creating a widespread impact around the world in an unprecedented manner. A.S. Watson Group and our business operations are closely responding to the development in each of the communities where we serve.

Global and local responses with timely actions are important to ensure the safety and well-being of our people, provide our customers with the much-needed health and personal hygiene supplies, as well as care for the needy in our community.

ASW proudly serves all walks of lives for over 180 years, and we will always be here for our people and customers. Together, we will get through this challenging time in history.


Keep Stores Open for Everyone
Trekpleister works its best to adjust opening hours and keep as many stores open as possible during the challenging time. Preventive measures are taken to limit the number of people in a store, maintain customers distance, and sanitise stores regularly to ensure customers’ safety
Step Up Preventive Measures in Stores
Kruidvat has taken several preventive measures in stores to protect customers and prevent the further spread of the coronavirus, such as avoiding direct hand-to-hand contact, encouraging electronic payment, removing testers and strengthening hygiene requirements
Passion to Serve
Kruidvat launches a video on social media to show appreciation to their hard-working and dedicated staff who keep the stores remain open during COVID-19 crisis.
Support Hospitals with suppliers
Watsons Ukraine partners with suppliers to provide and ship the much-needed personal care and household products to hospital workers to help them battle against the Covid-19 pandemic
Campus Covid-19 Prevention Talk
To educate students the proper way to use hand sanitiser and the tips to prevent Covid-19, Watsons Malaysia donates 1,000 hand sanitisers to SJK Han Ming Primary School students, while sending pharmacists to school to conduct a coronavirus prevention talk for the students
Live Chat with Experts
During the pandemic period, The Perfume Shop offers a live chat service to enable customers to talk to consultants from their home, providing personalised advice and recommendations in real time.
“Store to Door” Same-day Delivery
As customers continue to stay home amid the covid-19 pandemic, Superdrug launches the new same-day delivery service for shoppers who need urgent supplies from over 300 stores – read more.
Delivering Health Supplies
Watsons Taiwan works closely with its suppliers to ensure steady product supply, and better reallocate the manpower and opening hours during this challenging time. It also strengthens eCommerce presence to address the increased online demand on health supplies
Watsons Taiwan teams up with NIVEA to offer skincare to frontline healthcare workers
Watsons Taiwan teams up with NIVEA to offer skincare to frontline healthcare workers
Put Customers Safety First
Watsons Hong Kong takes extra steps to protect customers by regularly sterilising store facilities every 3 hours and providing the much-needed health supplies to address customers’ needs. Special home delivery service is also arranged to minimise contact during the pandemic period.